Insights

Ideas to help you ship faster

Expert perspectives on AI, customer experience, pricing, and digital transformation.

Customers Want Relationships, Not Just Faster Bots

Everyone's rushing to automate customer service with AI. But the companies winning on CX are using AI to deepen relationships, not replace them.

IE Global TeamNovember 1, 2024

6 min read

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AI & Data

The 90-Day AI Portfolio: How to Turn Use-Cases into a P&L Story

Most AI strategies fail because they focus on technology instead of business value. Here's how to build an AI portfolio that CFOs and boards actually care about.

IE Global TeamOctober 15, 2024

8 min read

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